Dell Pasay Loses Grip, Gives in to Teleperformance

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Today is the saddest day for all Dell Philippines employees.

Just this morning, the Dell management announced the closure of Dell Pasay. Teleperformance bought Dell Pasay for 200+ Million Pesos*, including the employees, the facilities, existing contracts and all the liabilities of the company.

The Dell Pasay management team gave their employees 4 days to decide whether to stay or leave. If they stay, Teleperformance will acquire them as regular-probationary employees (they will experience the benefits of a regular employee, but will undergo probationary evaluation, which means they can still be terminated within 3-6 months if they fail to perform as expected).

Dell reportedly allotted 7.5 Million Pesos for the retention/separation package to be given to all employees. All the employees shall be paid 1/2 times their monthly salary per year of service. This means if I have worked for Dell for 2 years, I will get a retention/separation package that’s equal to 1 month of my salary. If I choose to stay, the retention package shall be taxable, and non-taxable if I choose to leave. In addition to this, the employees also get to receive their very last ICP (the yearly performance bonus, which is normally 100 – 150% of their salary per cut off). All their remaining leave credits will also be carried over to Teleperformance if they stay. Employees who choose to stay will get the same basic salary, but the allowances shall be slashed off the package.

I was an employee of Dell Pasay for 1 year and 4 months until September of last year when I got fed up with selling. Now I realized that I have made the right move to transfer to ACS when I felt that I already needed to do so. If I stayed in Dell, I could have been one of the unfortunate guys who are crying at 7-11 with a bottle of beer while trying to survive the dilemma.

Updates:

  • Retention bonus will only be given to employees who will stay after rendering 3 months with Teleperformance
  • Before employees get to sign the contract with Teleperformance, they are required to submit a resignation letter addressed to Dell first. (forced resignation)

* – Info unconfirmed.

Update (May 15, 2009):

This entry was posted on Friday, March 20th, 2009 at 1:37 pm and is filed under News, Public Affairs, Technology, call center review. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

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158 Responses to “Dell Pasay Loses Grip, Gives in to Teleperformance”

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  1. 151
    POPO Says:

    MR champ cno satin ang uto2x eh ikaw nga tinignan mo pa talga sa friendster??? cno uto2x ngayun??? sakit noh kasi bumalik sayo sinabi mo parang basura di ba hehehe at sa tingin mo lalagay kong tunay na pangalan ko dun? asa naman kayo… at birador di naman to away sinasabi lang namin ang nararamdaman namin kasi di matangap ng kabili na nabili na sila and so what kung panget nga ang tp buti nga binili pa ang dell at may trabaho pa sila di ba.. tanggapin na lang ang katotohanan may kanya kanyang policy ang bawat company at baho. wala nga kaming certificate or badge pero di kami binenta ng company namin nakikinabang sila samin at kami din nakikinabang sa kanila.. kelan lang ang dell sa moa lumubog kagad hayyyyzzzz…

  2. 152
    Vanilla sundae Says:

    Swirling insecurity:

    Eto lang masasbi ko, BITTER ka lang brad! kasi until now hinde nyo ma-accept na untiunti nawawala ang maganda nyong pangarap. in short, mawawala sa kayo sa badge site at malilipat sa TP. Sino ang dapat iblame? TP or DELL? Sisihin nyo ang boss nyong kano na nagpabuyout naman sa TP. Sige fine, nagbibigay ang DELL ng mga training programs like A+, mcp, ccna or kung ano pang pambango ng resume at pampganda ng credentials. Hinde nyo na kailagan ibrag yang mga certifications para lang masabi na mas okay nga ang DELL CULTURE? Ang issue dito, malilipat na kayo sa TP. Bilog ang mundo wika nga, nangyari lang, minalas kayo. oras oras lang yan brad. one word of advice,.. dalin mo lahat nyang certifications mo sa ibang company at duon mo ibuhos ang kayabangan at isaksak mo mga baga ng HR yan. ACCEPTANCE LANG BRAD? WAG BITTER MASYADO. WAG MO BLAME ANG TP! comprende?

  3. 153
    jollibee Says:

    hayzzz anu ba naman toh… ayan nagkaka gulo nanaman… oo na magaling na ung mga taga dell kc may badge cla at meron clang Microsoft Cert. so what??? pero mga dell agent just face reality… your company was sold to TP… alam ko na “magagaling” kyo but for face the reality you are now part of TP kaya TP employees na din kyo… wag nyo na ipamuka sa mga TP ung badge at microsoft cert nyo since isa na kyong agent ng TP, if you don’t like TP then go find another job… try mo pumunta sa edsa central makikita mo kung gaano kadaming tao nag pupunta sa TP para lang makakuha ng work… tsaka malay nyo makakuha kami ng magagaling na agents na mas magaling pa sa inyo… basta just accept nalang na nasa TP na kyo… tama na bangayan… or kung gusto mo lipat nalang kyo sa eastwood since meron din namang dell dun… para sa mga taga TP hayaan nyo na cla kung anong sabihin nila… basta nasatin na ang dell at new opportunities un sa TP na mga magagaling at gustong umangat… ok… reminder lang… TP owns dell… goodluck nalang satin lahat…

  4. 154
    Grimace Says:

    pasensya na mga kabarong mga TP… kung nabasa nyo talaga ung post ni swirling insecurity, makikita nyo dun na nag-apply na sya sa iba, so hindi na rin sya mahahawakan ng TP… kaya sabi ko wag nyo na lang pansinin kasi kayo rin lang ang napapahiya… naghanap na sya ng ibang company… so he can freely say what he can say… pero pabayaan na lang natin sya… eh ndi na rin naman nagrereply so tigilan nyo na lang… pag nakita ko kayong nagmimilagro sa upuan nyo IR kayo skin..

  5. 155
    PEACE MC Says:

    COPY THAT MC! WAG PO SCREENSHOT!! PEACE TAU! :D DI NA PO! BEHAVE NA!

  6. 156
    champ Says:

    TP NA ANG DELL! TP NA ANG DELL! TP NA ANG DELL!!! YEHEYYYYYY!!!!!!!!!!!!!!!!!!!!!!!!!

  7. 157
    swirling tempest Says:

    @swirling insecurity
    “sensya pre hindi ako papatol sa tulad mo…”
    Basically, he’s saying he won’t respond to me anymore, followed by a 475-word response. Hmm. Don’t try crossing roads darling, you’ll probably end up killing yourself.
    .
    “i’m sorry to say but you are just way too insecure…”
    Yup, after all, I’m the one who was dropped by DELL as a “liability” and is now, like it or not, going to be a co-worker of swirling tempest. You know, with the same ID that says “Teleperformance” instead of “Dell”? And the good part is, *I* like being in Teleperformance, and I know you don’t. Ouuch. Go make several copies of them resumes, my dear, you’ll need them if you don’t want to work with us. You don’t need me to make yourself miserable; you just have to be by yourself.
    .
    “cge nga lagay mo real name mo dito dare lang kung tlagang kaya mo… i bet you won’t..”
    I have a feeling your mother taught you to make stupid dares with other people to make them do things that you want. It also breaks my heart to tell you that anyone over five years old will normally not pay attention to strangers asking for names over the internet, for obvious security reasons. But you still try to ask for it, so I assume the right to call you a retard. And if my conclusion that you’re a retard is correct, then I promise to provide you my name but on one condition: I dare you to write your credit card number here first.
    .
    @everyone
    There’s a saying that goes, “Anger is like taking in poison and waiting for the other person to die.” You can get angry at us as much as you want and you’ll hurt nobody else but yourself. Remember, someone from DELL [I won't bother to say the name; I am sure that you will scroll all the way up among the posts to find out if what I'm saying is true], I repeat, SOMEONE FROM DELL, began this tirade against TP. Whatever TP employees are posting now is just a response to that one, offending post, and that’s how this word war began.

  8. 158
    edgelacorte Says:

    SORRY GUYS, COMMENTS CLOSED. THANK YOU FOR VISITING MY BLOG.

    Please note that I have your IP addresses LOGGED. Anything you said on this blog can be taken against you LEGALLY. These are legal documents and can be used to track you down. I respect your opinions but have become inappropriately offensive, to the point of saying defamatory words against the owner of this blog.

    I have warned you once, and this is the end of the line.

    Thanks for those who have positioned valid and sensible arguments on this post. Your comments shall stay on this post as long as this blog exists. :)

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